Refund policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thatsmyteecompany@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thatsmyteecompany@gmail.com

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

       

Exchange Policy

We want to ensure you’re happy with your purchase! If you need to exchange an item, you may do so within 14 days of delivery, following the conditions below:

  1. Inspection and Approval:

    • Items returned for exchange must be in their original condition, including packaging, tags, and accessories (if applicable).
    • Upon receipt, we will inspect the item to ensure it meets our return criteria. We reserve the right to refuse an exchange if the item is worn, damaged, or missing parts that are not due to our error.

  2. Shipping Costs:

    • Return shipping costs will be deducted from the exchange credit. You may use the prepaid return label provided, or you can ship the item back at your own expense.

  3. One-Time Discount Code:

    • After your return is approved, you will receive a one-time discount code equal to the value of the original item (minus return shipping costs). The code will be sent via email and text message and can be used to reorder the correct item.
    • Please note that the code is valid for a single use and must be applied to the new purchase.

  4. Non-Exchangeable Items:

    • Certain items, such as final sale, custom, or personalized products, are not eligible for exchange. Please refer to the product description for specific exclusions.

If you have any questions or need assistance, please contact our customer service team.

 

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return the item(s) within 14 days from the date of delivery for a refund, subject to the conditions below:

  1. Inspection and Approval:

    • All returned items will be inspected upon receipt. Items must be returned in their original condition, including packaging, tags, and accessories (if applicable).
    • We reserve the right to refuse refunds if the items show signs of wear, damage, or missing components that are not a result of our error.

  2. Shipping Costs:

    • Return shipping costs will be deducted from your refund unless the return is due to a defect or an error on our part.
    • You may use the prepaid return label provided by us, or you can choose your own shipping method at your own expense.

  3. Refund Process:

    • Once the returned item is inspected and approved, your refund will be issued to the original payment method used for the purchase.
    • Please allow 5-7 business days for the refund to process after the return is approved.

  4. Non-Refundable Items:

    • Certain items may not be eligible for a return, such as final sale items, perishable goods, or personalized products. Please refer to the product description for more details on specific exclusions.